DOUBLE TEN FINANCIAL SERVICES

DOUBLE TEN FINANCIAL SERVICESDOUBLE TEN FINANCIAL SERVICESDOUBLE TEN FINANCIAL SERVICES

DOUBLE TEN FINANCIAL SERVICES

DOUBLE TEN FINANCIAL SERVICESDOUBLE TEN FINANCIAL SERVICESDOUBLE TEN FINANCIAL SERVICES
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    • Home
    • About Us
      • Our People
      • Our Process
      • Services
    • CALCULATORS
      • Home Loan Repayment
      • Property Purchase Fees
      • Estimate Borrow Capacity
    • Contact Us
    • 中文信息
      • 购房常见问题解答
      • 西澳州购房及贷款流程简介
      • 提升购房 offer 竞争力的四个方法
      • 夫妻双方购房,房产一定是放两人共同名下吗?
      • 如何提高贷款能力
      • 转贷换银行 (Refinance) 的流程
      • 转贷换银行的成本 (Refinance Cost)
      • 如何联系银行,要求降低贷款利率
      • 用房产抵押贷款
      • Offset account 对冲账户
      • 免费的房产报告
    • Training
      • Foundation
      • Commercial
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  • Home
  • About Us
    • Our People
    • Our Process
    • Services
  • CALCULATORS
    • Home Loan Repayment
    • Property Purchase Fees
    • Estimate Borrow Capacity
  • Contact Us
  • 中文信息
    • 购房常见问题解答
    • 西澳州购房及贷款流程简介
    • 提升购房 offer 竞争力的四个方法
    • 夫妻双方购房,房产一定是放两人共同名下吗?
    • 如何提高贷款能力
    • 转贷换银行 (Refinance) 的流程
    • 转贷换银行的成本 (Refinance Cost)
    • 如何联系银行,要求降低贷款利率
    • 用房产抵押贷款
    • Offset account 对冲账户
    • 免费的房产报告
  • Training
    • Foundation
    • Commercial

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Privacy Policy

We are committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.


What information do we collect and how do we use it?


We will ask you for personal information when we assist you with your finance. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).


We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications. 


We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us. 


We may also use your information internally to help us improve our services and help resolve any problems.


What if you don’t provide some information to us?


If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.


How do we hold and protect your information?


We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.  


We hold the information we collect from you and securely store them in a on data servers hosted by Microsoft and Dropbox (Our suppliers) and within our physical offices.

 

We ensure that your information is safe by having password protection in place and locked up if documents are physically stored in our offices.


Will we disclose the information we collect to anyone?


We do not sell, trade, or rent your personal information to others.


We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.


We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.


How can you check, update or change the information we are holding?


Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.


If you wish to access or correct your personal information please write to our compliance officer at info@doubleten.com.au.


We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to personal information.


Your consent


By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.


Tell us what you think


We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact our compliance officer at info@doubleten.com.au.


Complaints

Internal Dispute Resolution


If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. You may also contact us by email addressed tot he Complaints Officer at info@doubleten.com.au, please make sure you include as much information as you can.


You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.

Double Ten Financial Services. Credit Representative Number 525838 is authorised under Australian Credit License Number 389328.

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